What is an excellent customer service? Who determines it? What
are the things that can make an excellent service? How sure you
are that it is excellent to all your customers? Or, is it just
like beauty, only to the eyes of the beholder. One man's
excellent can be one man mediocre.
How strong are your financial? Can you provide all wondrous
things to your services or products? If not, how do you compete
with stronger competitors in terms of facilities or physical
materials?
With all the above questions, how do we sustain our customers
from going to our competitors? How are we going to ensure that
the customers will come back and do business with us?
The secret to all these is customer service, but not just any
service, but service which comes from the sincere heart.
Everything must come from the heart. This is the key to attract
any normal humans to come back and do business again and again
and again. Believe me, I know this. I'm running a budget hotel,
Hotel Seri Malaysia Kulim - a-2-star hotel, and I practice what
I said - everything comes from the heart, and you know what, the
result shows. 80 percent of my revenue comes from repeat
customers.
You might be thinking that I've my own niche market, which is
lower income group. Don't be too sure. You never know how much
the big boys willing to go down on their rates just to capture
your market and make you close shop. I don't have the luxury and
the financial backup to do that. The best I can do is to make
sure our services comes from the sincere hearts.
You know what, I have compiled a manuscript about excellent
customer service. In this manuscript I have listed all the
practical tips and ideas for customer service which I have been
practicing and will practice in my organization - believe me,
the result shows. Hopefully you will learn something from this
manuscript. And, please don't just learn them, implement them.
Click here
http://www.thankyou.com.my to get the manuscript.
Best regards
Husni Husain husni@serimalaysiakulim.com November 2005
About the author:
Franchisee/General manager Hotel Seri Malaysia Kulim Kulim,
Kedah, Malaysia. Hotel Seri Malaysia is the biggest chain of
3-star-hotel in Malaysia.
