IT network managers have to fight the "if it ain't broke don't
fix it" mindset to win resources. With computer networks, that
mindset is dangerously complacent. IT networks will keep pumping
data until they die or let in hackers. Here are some winning
arguments against "if it ain't broke..."
IT Network Maintenance: Better Analogies
Don't let your IT network's budget get lumped with IT in
general--or worse, operations in general. "If it ain't broke,
don't fix it" sometimes makes sense in IT or operations.
Upgrading workstations or desks can cost productivity, making it
self-defeating.
You have to stress that IT networks are different from
workstations or desks.
* IT networks are harder to repair.
* IT networks cannot be done without until fixed. You depend on
them for email, web, file transfers, and in some organizations,
printing, fax and telephone. If your network breaks you may be
forced to rely on hand-written letters.
* IT network improvements rarely lower productivity on the front
line. Instead, a faster, more reliable network can improve
front-line productivity.
Here are the analogies you should stress to counter "if it ain't
broke":
* Plumbing: IT networks will appear to function until they
burst. The damage will be more expensive than maintenance ever
could have been. In the meantime, you are losing productivity to
all the little "leaks."
* Dams: If a poorly maintained IT network bursts, the eventual
flood will harm overall productivity.
* War: There is no such thing as "good enough" when you are in
competition. With an IT network, you're in a quiet arms race
with hackers. You are also competing with your business
competitors in terms of productivity.
* Health: Your IT network has to be in top physical condition.
You can't make up for bad habits with a week or two of
"rejuvenation." Meanwhile, your day-to-day performance will
suffer.
* Cars: Don't wait for your IT network to conk out. Get a
regular tune-up of up-to-date equipment.
IT Network Maintenance: What Can Go Wrong
Now, let's drive the point home. Here are some concrete,
easy-to-explain reasons to keep your network up-to-date:
* Power supplies. Without redundant backups, your network is
vulnerable to a shutdown. The lost productivity will make extra
equipment seem inexpensive in comparison.
* Integrity. Faulty or contradictory data can break older
networks. Newer equipment has solved these problems. Again, the
potential cost of lost productivity makes newer equipment a good
value.
* Firewalls. Hackers can leak trade secrets stolen from
unprotected networks. Firewall software upgrades are relatively
inexpensive.
* VOIP. Organizations worldwide are switching to VOIP--not just
outside-line telephones but also switchboard and
teleconferencing. If your network is out-of-date, it may fail
when you eventually try this new technology.
* Speed. Older platforms such as 10BASET will throttle your
bandwidth. You can now upgrade to a Terabit or more. Just think
of the seconds, minutes, hours, and days lost as staff wait for
email to arrive and web pages to load.
Final tip: show how cost-effective IT network maintenance really
is. Get a firm cost estimate from a vendor. Just make sure your
cost estimate is as competitive as it can be. You can often get
new equipment at half the cost of retail by buying refurbished
equipment.
Close your case for a better network with this wisdom: no matter
what you pay, keeping your network up-to-date is cheaper than
the consequences of letting it fall into disrepair.
About the author:
Joel Walsh is a business and technology writer. Get an IT
network cost estimate from Genesis Global, specialist in
guaranteed
used
juniper networks:
http://www.genesisglobalinc.com